Step One


Think about the result you want from your change. Sounds obvious
but all the of the jigsaw needs to make sense if you are to
get the team commitment and corporation. But no need for
you to explain your reasons for changing

Step Two

You have to change your approach or behaviour in order to
change the behaviour in others CONSISTENTLY! For example if
you want all clients to have a consultation before their
hair is washed then you have to do it each and every time
or it will be death to that idea.

Step Three

Loads of praise when you catch them doing it right. Stop catching
them doing it wrong. Why do so many managers, owners focus
on the negatives. Reinforce good behaviour by plenty of
back patting

Step Four

Run small meetings or one to ones
telling them the importance of the new system or change you
want. If you have loads of part-timers or shifts then run
your meetings in shifts. Otherwise it will take forever to
get everyone together.

Step Five

Train, Train, Train and train to ensure that all know
how to do what and when.Wishing alone is not enough you
must train it. (Sorry I know this is going to be a blow
to you but "Fairies are not real" just because you wish
it ant gonn'a change a thing) make sure they have
the knowledge, understand the benefits for the client
and the salon.

Step Six

Allow them time to change, you know what they say Old
Habits die hard. Practice makes perfect, if they see
themselves successful with the new approach then in time
things will change. But remember you must praise them!

Step seven

Expect some of your team members to uncomfortable with the
change, this is common when people have done something the
same way for years and then they are asked to change. It
creates an internal conflict but this is a normal response.
Its a bit like when you have a disagreement with someone
who has a different opinion to you it makes you feel
uncomfortable right.

Step Eight

Reduce the discomfort by putting people
who are happy with the change with the people feeling
uncomfortable with it. Have plenty of group discussions and
one to ones. Get everyone to view their progress and to
publicly commit their support to the change.


Step Nine

If you adopt the blow by blow approach above staff
will carry out the changes and change their attitudes. This
means that they have taken onboard the approach or new
information. Often they will try to do more to bring about
not only in themselves but in others too.

Step ten

If enough people undergo the change at least 50% then over
time this will become the norm The culture in the salon
will change and your new system or training will be here to
stay. Its like chucking mud at the wall eventually it will
stick.








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